Terms of Sale & Refund Policy
Portrait Photography Shoot
If a shoot fee has been paid it is not refundable under any circumstances.
If full payment has been made and the booking is cancelled within 14 days of the shoot, then a 50% refund of the full amount will be refunded.
If shoot fee has been paid and for reasons of bad weather or illness the shoot cannot go ahead, there will be no refund but a new date will be established.
Please note: rescheduling a booking on this basis will only be done once, unless is is due to bad weather or exceptional and unavoidable circumstances.
If shoot fee and/or full payment has been made and the participants cancel within 48 hours of the scheduled shoot date or fail to arrive no payment will be refunded.
A new shoot date may be considered under exceptional circumstances.
Voucher Bookings (additional to terms above)
Bookings made by redemption of a Gift Voucher must be confirmed before the expiry date.
Printing and framing credits apply to product orders over the value of $500. They are not valid for credit towards albums or digital files.
The value is not exchangeable for cash.
Vouchers not redeemed before the expiry date will be forfeited.
Editing and Retouching
All photographs by Naomi Reiter Photography are edited and colour matched to the highest standard.
Basic retouching of minor blemishes, marks and/or distracting background elements are included in all packages. Major retouching e.g.. head swapping, merging of images is NOT included and will be quoted and/or charged as requested at a rate of $120/hr (plus GST).
Under no circumstances will RAW or unedited files be supplied.
Photography Prints, Enlargements and Frames
Refunds will not be made for prints that have been ordered.
If a print is defective in any way, a refund will not be issued however, consideration may be made for a suitable replacement print or enlargement.
Enlargements, prints and framing items including any other special order items will not be ordered until final payment has been made.
Albums will not be ordered until final payment has been made.
Refunds will not issued for albums under any circumstances however, consideration may be made for a replacement should it be found to defective from manufacture only.